FAQs
I ordered early, will I receive my order by Christmas this year?
All mail carriers are experiencing significant delays due to a huge increase in online orders this year, as with as a reduced staff pool due to the current pandemic. Some retailers have suggested taking a picture of the present and wrapping it up this year. All orders will arrive, but there is no guarantee that they will all make it before Christmas.
Do your dresses fit other 18" dolls?
Yes, our doll dresses fit most popular 18" dolls on the market. Also, our dolls can wear most 18"doll dresses.
Do your dolls have wigs?
No, our dolls have curly rooted hair.
Can your dolls hair be washed?
Yes, our dolls hair can be washed, but try not to wet the doll cloth body while washing the doll's hair. The cloth should not be immersed in water.
What do I do to bring doll's hair back to life?
Please click HERE for our guide on what to do to give your doll's hair a refresher.
Will my doll dress look exactly as pictured?
Actual dresses may not be identical to items shown. Due to the intricate nature of the African fabrics used, each piece is unique but beautiful. The same fabric you selected at purchase will be the fabric of the dress you receive, but the look may vary slightly.
Are Ikuzi Dolls Safe for kids?
Yes, our dolls have been tested in a United States CPSC approved testing laboratory, and complies with the necessary safety requirements and standards for both the United States and Europe.
Do you ship to countries outside of the United States and Canada?
Yes, we ship to most countries. See selection list at checkout. International Shipping of 1 doll to most countries costs $30. Shipping of 1 doll to Canada costs $16. Please note that you always have the option to expedite International shipping. Recipient is responsible for all taxes and duties. Clothing and hair accessories are usually free shipping with a doll. The cost of shipping of clothing and hair accessories without dolls are negligible.
How long will it take to receive my Ikuzi Doll website order?
Orders are usually processed within 24 hours (some exceptions may apply). You have the option to choose standard or expedited delivery across several carriers, based on the shipping option that best suits your needs. US shipping duration is 1-7 days. International shipping duration is 7- 21 days depending on how far from the United States you are located. Please note that you always have the option to expedite shipping for both US and International shipping.
How do I know if you have received my Ikuzi Doll website order?
You will receive a confirmation email of your order. To receive email confirmation, you must include your correct e-mail address in the checkout process.
How do I cancel an order?
Once an order is submitted through the Ikuzi Dolls website, it goes immediately into the system and unfortunately cannot be cancelled after 24 hours. Once you receive your items, you have the option to return items for exchange or merchandise credit. Contact info@ikuzidolls.com
How do I exchange or return an item purchased?
Any product in good condition may be exchanged or returned within 30 days for merchandise credit.
For an Exchange: Simply place a new order for the right item(s). Return the item(s) in original packaging. Once the item(s) for exchange are received a refund will be issued for the purchase price of the item(s) returned. Item(s) must be in good condition. Shipping and processing fees are non-refundable.
For a Refund: Return the item(s) in original packaging. Once item(s) are received a refund will be issued for the purchase price of the item(s) returned. Item(s) must be in good condition. Shipping and processing fees are non-refundable.
For read our full Return Policy CLICK HERE
Is shopping on the Ikuzi Dolls website secure?
To ensure security, we use the industry-standard Secure Sockets Layer (SSL) technology to prevent any private information you enter from being intercepted.